Takedown Procedure

Effective date: 2026-04-19 Last updated: 2026-04-19

This procedure describes how third parties — people who are not dicted account holders — can ask us to remove content from the Service. It covers copyright, defamation, privacy, and recorded-without-consent complaints.

If you are a dicted user wanting to delete your own content, use the delete controls in your dashboard or your account-deletion right — that path is simpler and does not require this procedure.

1. What we take down

We will remove or disable access to content hosted on dicted when we receive a good-faith complaint that falls into one of these categories:

  1. Copyright infringement. The content reproduces a copyrighted work that the complainant owns (or is authorised to enforce) without licence.
  2. Defamation. The content contains a specific, identifiable false statement of fact about the complainant that causes serious harm to reputation.
  3. Privacy / recorded without consent. The complainant's voice or likeness appears in content uploaded by someone else, and its processing by us is unlawful in the jurisdiction where it was recorded (e.g., a Victorian Surveillance Devices Act 1999 violation, a US two-party-consent state violation, UK RIPA/IPA 2016 issue).
  4. Personal-data request by a non-user. A non-user can identify themselves in content and asks us to delete, block, or correct that content under the Australian Privacy Principles, NZ Privacy Act 2020, PIPEDA, or a US state privacy law (CCPA/CPRA, CTDPA, ColoPA, VCDPA, UCPA).
  5. Trademark, patent, or other third-party IP clearly implicated in the content or its generated output.

We do NOT remove content merely because you disagree with it, because it contains criticism, or because you are embarrassed by it.

2. How to file a notice

Send an email to [email protected] (or [email protected] for category 4 requests — either works). The message must include ALL of the following:

  1. Your full name and (if acting for a company or represented person) the name of the entity and your authority to act.
  2. Contact email and postal address (a postal address is required for legal service).
  3. The content — enough detail for us to find it. If you know the user who uploaded it, their account email. If you do not, describe the content, the approximate date it was recorded/uploaded, and any other identifying detail.
  4. The category of complaint from §1 above.
  5. The basis — what law applies, why the content is unlawful, and the jurisdiction whose law you are relying on.
  6. A good-faith statement that you reasonably believe the content is used without authorisation or is unlawful.
  7. A statement that the information in the notice is accurate, signed under penalty of perjury (electronic signature is fine — just type your name after "under penalty of perjury").
  8. Where relevant, evidence — for copyright, the registration or a link to the original work; for defamation, identification of the specific statement and why it is false; for privacy, evidence that you are the person recorded and that the recording was made without lawful consent.

Incomplete notices will be bounced back with a description of what is missing.

3. What happens after we receive a notice

  1. Acknowledgement within 2 business days.
  2. Assessment within 10 business days. We look at whether the content falls into one of the categories in §1, whether the notice includes the required elements, and whether the complaint is good-faith (we are allowed to reject notices that look like censorship requests against legitimate criticism).
  3. Decision:
    • Accepted — we remove or disable access to the content. The user who uploaded it is notified with the substance of the complaint (unless a court order requires otherwise) and given an opportunity to counter-notice. We document the removal.
    • Rejected — we email you with the reason. You can revise and resubmit if the rejection was for a curable defect (missing evidence, etc.).
    • Partially accepted — we remove some content and keep others, with explanation.

For clear cases (CSAM, credible threats, court orders, verified voice-of-the-complainant privacy requests), we act immediately, often within hours.

4. Counter-notice

If your content was removed and you believe the removal was wrong, send a counter-notice to [email protected] including:

  1. Your identity, contact information, and your dicted account email
  2. Identification of the content removed
  3. A statement, under penalty of perjury, that you have a good-faith belief the removal was by mistake or mis-identification
  4. A statement that you consent to the jurisdiction of the courts of Victoria, Australia (or your home jurisdiction if you are a consumer) for any resulting legal action
  5. Your electronic signature

We forward the counter-notice to the original complainant. If they do not commence legal proceedings within 14 days to restrain the content, we may reinstate it.

5. Repeat infringers

We maintain a record of accounts that have had content removed under this procedure. Accounts with three or more confirmed takedowns within 12 months may be terminated under Terms of Service §12.

6. Good-faith and false claims

Submitting a takedown notice you know to be false, or that materially misrepresents the facts, may expose you to liability — including for misrepresentation, misleading or deceptive conduct, and tortious interference; under US DMCA §512(f) where US copyright is invoked; and under equivalent provisions of Australian or other applicable law where they apply. We cooperate with courts on costs orders where bad-faith takedowns cause users loss.

7. Contact and designated agent

US copyright — designated agent. For notices under the US Digital Millennium Copyright Act (DMCA), 17 U.S.C. §512, M37 Tech Pty Ltd operates this takedown process and accepts copyright notices and counter-notices at [email protected] (postal: M37 Tech Pty Ltd, PO Box 1215, Greythorn VIC 3104, Australia). We are registering a designated agent with the US Copyright Office; until that registration completes, send DMCA notices to the address above and we will action them under this procedure.

We aim to reply to all takedown notices within 2 business days.